1- What are the types of wood floor existing in the market?

The existing wooden floors in the market can be divided into:
a) natural Wooden floors: wooden carpets (plywood substrate covered with wood veneers) and wooden floor boards.
b) high Pressure Laminate Flooring (Formica type) and high resistance floors (floating types).

2- What is the difference between these floors?

The wooden carpets offer less surface resistance when compared with Eucafloor laminate flooring in the results of abrasion. They are usually applied in the same way as floating floors. Whereas the wooden floors are made from natural wooden planks screwed (boards and floor boards) to the subfloor or fastened with asphalt glues (wood flooring blocks).
The high pressure laminate flooring, in turn, is manufactured from the impregnated paper with resins (phenol and melamine ) pressed at high pressure and temperature, obtaining a single body (Formica). This type of floor is glued directly to the substrate with contact adhesive.
The high resistance laminate flooring is composed of wooden particle/fiber substrate (HPP/HDF), with a balancer and a surface top coated decorative paper and wear overlay impregnated with melamine. It has the same features and properties as the high pressure laminate flooring, but is applied to the substrate as if it were a carpet, i.e., the planks are glued or fitted to each other . These floors float and are not nailed or screwed to the sub-floor.

3- Which floor is easiest to install: the wooden carpet or laminate flooring?

The easiest is the Eucafloor Laminate Flooring, as it has a complete line of accessories, mantle, glue and guarantee of a perfect installation.

4- What is the difference in finishing between laminate flooring and a wooden carpet?

Instead of using varnish as finishing, the laminate flooring uses wear overlay, facilitating the cleaning and giving the floor a longer life. Moreover, the overlay is more resistant than any exisitng varnish.

5- What is the difference between the Eucafloor Laminate flooring and those of the competition?

The competition uses mainly pine fibers in their substrates, whereas Eucatex has developed an exclusive substrate, the HPP, produced with lengthened and needled eucalyptus shaped particles meixed with urea and melamine resins making it more resistant than any other planks.

6- What is the advantage of the Eucafloor laminate flooring compared with a wooden floor?

The Eucafloor laminate flooring has a lot of advantages when compared with the wood en floor.
See below:

Advantages of the Eucafloor laminate flooring compared with the wood floor
Cost Far less than the wooden floor.
Ecologically correct The HPP substrate made of eucalyptus wood particles, coming from certified forests. Eucatex was one the first companies to be granted the FSC® Certification, which confirms that its floors are ecologically correct.
Easy to install The laminate flooring is installed by means of its tongue and grooved fitting system , with or without a PVA D3 based glue, without needing to glue or nail the floor on the subfloor. Moreover, the Wood en floor usually needs to be varnished, which causes the consumer discomfort due to the dirt and odor.

7- What is the floor recommended for residential rooms?

All the Eucafloor lines are recommended for residential rooms, but the Eucafloor Elegance, Eucafloor Rustic, Eucafloor Classic, and Eucafloor Evidence (low-traffic commercial) can also be installed in commercial areas.

Cleaning and Maintenance

8- How should the Eucafloor laminate flooring be cleaned?

The cleaning should be executed with a vacuum cleaner (except those with a suction tube which scrapes the floor) or a broom with soft bristles and a damp cloth well soaked in a solution of household cleaning products free of wax or silicone. Possibly (once a week), the cleaning can be done diluting one or two tops of the (Laminate Cleaner or neutral detergent in 1 liter of water. Soak the cloth in this mixture, twist it well and apply it to the floor. Never use cutting or abrasive material, wax or electric waxers, a steel sponge, sandpaper or products with a silicone base.

9- Is it forbidden to clean laminate flooring with a damp cloth?

No. The laminate flooring can and must be cleaned with a cloth moistened in water and neutral soap It is not advisable is to use lots of water or waxes, which cause a layer of fat to form on the floor, which makes it difficult to clean.

10- What must be done to preserve the areas covered with carpets and rugs?

These places must be maintained as in the remainder of the area, i.e., applying a moisturized cloth with water and neutral detergent on the floor.

11- What should be done if a child, accidentally, scratches the laminate flooring with a ballpoint pen?

The pen ink can be removed by using a cloth moistened with a cleaning solution or alcohol.

12- How can more difficult stains be removed?

For each type of stain, there is an appropriate procedure. Follow the instructions:

Products Recommendable Reason
Water and neutral liquid soap Yes General cleaning (latex paint)
Water and neutral  detergent Yes General cleaning (grape juice, wine, coffee, soft drink, lipstick)
Ammonia base Yes General cleaning (3 spoonfuls per liter of water)
Alcohol Yes Stains of pen ink, mercury, residue of  Eucafloor cola
Acetone Yes Nail varnish
Turpentine, thinner, kerosene* Yes Paint, varnish and grease
Pure sodium hypochlorite (sanitary water) No Not advisable; it can stain if not removed immediately
Wax No Stain and fat
Soap No Abrasive and scratches
Steel wool No Abrasive and scratches
* Fatty product, so after removing the stains, used a cloth soaked in a solution of water and liquid soap to  remove the fat.

13- Can the laminate flooring withstand furniture with casters?

Yes, but only if the casters are made of polyurethane.

14- What happens if someone spills water on the laminate flooring and it is not dried quickly?

The floor may swell. Anyway, remove the water the instant that it occurs.

15- Do the Eucafloor Laminate floorings receive any treatment against termites?

The Eucafloor floors are produced by high technology equipment, which uses high pressure and temperature. Therefore, there are no termites present when the product leaves the factory. Before installing the floor, it is advisable to analyze the room to detect the presence of termites in the place. If there is any insect nest, it is necessary to disinfect the place before installing the floor.

16- Does laminate flooring scratch?

The Eucafloor laminate flooring is among the most resistant in the market. Nevertheless, as any smooth surface, it can be scratched. It is advisable to place mats or small rugs at the entrance of the rooms to contain the dirt excess of the shoes. Using chairs with polyurethane casters and protective felt on furniture, chair and table legs are also advisable procedures.

Storage and Installation

17- How should the boxes of laminate flooring be stacked and stored?

The floor boxes should be stacked in the room temperature at 5 centimeters from the floor (use wooden wedges) and 15 centimeters from the wall, for 24 hours without opening them, to acclimatize the boards. The maximum stacking must not exceed 5 meters high.

Do not store the boxes in the vertical position or leaning against the wall. Store the closed boxes in the horizontal position, using a flat base to avoid direct contact with the ground.

19- On which types of subfloor can the Eucafloor laminate flooring be installed?

The Eucafloor laminate flooring can be installed on ceramic, stone tiles and concrete.
It should be pointed out that the surface must be leveled, clean and dry.

20- On which types of subfloor can the Eucafloor laminate flooring not be installed?

The Eucafloor laminate flooring cannot be installed on textile carpets and wood carpets of any thickness. In these two cases, the coatings must be removed.
If you have any queries, please contact SAC 0800 17 21 00.

21- What is the recommended distance between the wall and the floor?

A distance of 0.8 to 1 centimeter around the walls is recommended to allow the floor to dilate and contract.

22- What type of glue is used in the tongue and grooved fitting?

It is recommend to use only PVA D3 Eucafloor glue.

23- Can I install my laminate flooring when I receive it?

The floor must be installed only after 24 hours, for the product to be acclimatized in the room.

24- What is the loss when the installation of the floor is done diagonally?

When installed diagonally, the loss of the floor is up to 12%. If installed lengthwise and crosswise, the loss is up to 8%.

Features of the Product

25- What is the composition of the Eucafloor laminate flooring?

The Eucafloor laminate Floorings are composed of a highly resistant wood substrate, HPP is produced with Wood coming from forests certified by FSC® and other controlled sources. It is a lengthened and needled eucalyptus shaped particle panel, thermal fused with melamine resin. Its surface is covered with decorative high gram paper, impregnated with melamine resin . The wear overlay, impregnated with melamine and aluminum dioxide is also applied on the surface to make it more resistant to abrasion.
The backside is covered with high gram lkraft paper impregnated with melamine.

26- What does floating floor mean?

This term is used to define floors which are not nailed or glued to the subfloor, i.e., they are only fastened by means of their tongue and grooved fitting with a PVA-D3 Eucafloor based glue depending upon the line.

27- What is the purpose of the balancer and what material is used?

The balancer gives stability to the laminate flooring, being composed of Kraft paper impregnated with melamine. resin.

28- Do the Eucafloor Floors come with any identification on the planks?

Yes, the backside of the planks receive a date and time of manufacturing, name of supplier and country.

29- Are they resistant to fire?

The laminate flooring does not have this feature but they are resistant to cigarette butts.